common questions

What is the return:

It is to return the product in its original condition at the time of shipment and within the specified time period for that, and after arriving at our warehouse and passing the quality check,

Then the order amount will be transferred to your bank account

Or return it through Tamara or Tabby, depending on the payment method used

What are the conditions for return?

Return of products is accepted in the following cases:

- The product must be unused or exposed to any damage or dirt.

- That the product is not partially or completely damaged, or has had its serial numbers, stickers, or any missing accessories removed.

- That the product be returned in the same original condition in which it was received, and this includes the presence of the original carton of the producing company and the presence of the carton carrying the original carton, with their sealing tightly before delivery to the shipping company.

The application must be submitted within the period allowed for the return process (7 days).

What is the allowed period for making refunds?

Returns are accepted within 7 days of receiving the request

I would like to return the order and get a refund, can I do that?

- In the case of cash payment (i.e. payment upon receipt), the amount is transferred to the customer's bank account within 48 days of the product's arrival at the luxury shoe warehouses and passing the quality check.

- In the case of electronic payment and the customer’s desire to refund the amount to the account of the card used at the time of purchase, the refund process will take a maximum period of 14 days from the date of receiving the product and passing the quality check - (contact with customer services is required to complete the electronic refund process).

How much does the return process cost?

The return process is completely free and does not require any fees from the customer

How long does it take to return the amount to my bank account?

It takes 14 days and counts if the product passes the quality check.

Will the additional fees (payment fees upon receipt - delivery fees) be returned when I return the order?

Additional fees are not refunded, but the value of products is refunded only according to the policy followed in the luxury shoes.

Can I cancel the return request?

Yes, you can do so by contacting the customer service team via e-mail ([email protected]).

The shipment has been delivered to the shipping company's branch in my area, how can I verify that you have received it?

You can track your shipment via the shipment tracking number on the return voucher sent to your email.

You have received my shipment to be replaced from the shipping company, can you resend it to me?

We are unable to resend the replaced shipments, as they will be processed and the amount will be added to your account balance, so that you can return the order again.

If the product has been used or partially damaged, can I return it?

We apologize for this, used or partially damaged products cannot be returned

What are the return conditions for offering one product and the second for free?

To complete the return process, it is required to return all the products that were ordered, in addition to the general conditions for return.

What are the return conditions for offering a product and the second for free, or for a product and the second for a value of riyals?

To complete the return process, it is required to return all the products that were ordered, in addition to the general conditions for return.